In 2002, 14 leading Swiss delivery organisations brought to life the network sdm – swissdirectmail, they set themselves up as a private sector organisation, an alternative to the Swiss Postal Service.

Thanks to broad client support and professional know-how, sdm – swissdirectmail has established itself as the market leader for the delivery of advertising mailings without address. 8000 private postmen and women are today serving over 2 million open households with printed material, newspapers, magazines and product samples.
The sdm - swissdirectmail offers a real alternative to the Swiss Post. Clients profit from the efficient and professional distribution solutions both nationally and internationally.

The basis of a continued market success lies in the flexibility of the company to be able to continually adapt to the current market situation

The partners work with a large variety of different IT systems.
Itartis has succeeded in developing a mutually useful central order platform, through which each company can enter and redistribute orders. A monitoring function provides information concerning which partner has already collected their order and which orders are still waiting for collection. In the case of tightly set deadlines the initiator of the order can pro-actively inform the partner. In this way it is ensured that no order will be forgotten or not be carried out exactly to the clients wishes.

The order data will be organised in such a manner that on collection every partner company will be able to read the data directly into their own IT system. This will save an enormous amount of time and ensure the elimination of incorrect entries.

The mission of sdm – swissdirectmail is to, by the means of a permanent guarantee offer, give the individual members the possibility to fulfill their requirements in relation to the demands of the market, as well as their own wishes. Specifically for this requirement, a complaints area will be integrated into the order portal. Irrespective of which partner receives the complaint or to which partner the complaint is directed, every employee will be in a position to centrally enter the message, to provide it with a specification and to refer it further if required. A sophisticated evaluations process outlines possible weak points and provides indicators for improvement possibilities in the distribution process to ensure a high level of client satisfaction.